Player support

Find the fix.
Keep the fun.

Start with the quick answers below or contact the appropriate team with enough detail to identify the issue.

Account help

Include the email address connected to your account and describe the screen or message you reached. Never send your password.

Use a clear subject line and describe whether you are requesting access, correction or deletion of account information.

For session boundaries, warning signs and practical pause suggestions, visit the dedicated guide.

A game will not open

Games require an active account. Sign in, return to the game room and select the cover again.

The field is not responding

Refresh the page once and make sure scripts are allowed. If the problem continues, include the game title and device type in your support message.

Why did my balance change?

Each spin deducts the selected play level. Completed winning lines then add the listed award to the same balance.

Can Play Credits be purchased or withdrawn?

No. Play Credits are entertainment units only. They cannot be purchased, transferred, withdrawn or redeemed.

How are weekly challenges measured?

The weekly mix uses completed spins, winning rounds, newly visited games and total Play Credits received from lines.